Terms & Conditions

Terms and Conditions
Effective Date: 23.12.2023

1. Introduction
   Welcome to Saffron Valley Hotel and Resort. By accessing and using our website
   https://www.svhnr.com, you agree to comply with these Terms and Conditions. If you do not
   agree, please do not use our website.
2. Reservations and Payments
    All bookings are subject to availability.
    Prices and availability may change without notice.
    Payments must be made in accordance with the payment terms outlined at the time of
   booking.
    We reserve the right to cancel bookings due to errors in pricing or availability.
3. Cancellation and Refund Policy
    Cancellations must be made within the timeframe specified in the booking confirmation.
    Refunds, if applicable, will be processed according to our cancellation policy.
    No-shows may be charged the full booking amount.
4. Guest Responsibilities
    Guests must provide accurate information when booking.
    Any damage caused to hotel property by a guest will be charged accordingly.
    Guests must comply with hotel rules and policies during their stay.
5. Website Use
    You agree not to misuse our website or attempt unauthorized access.
    We may restrict or terminate access to the website for violations of these terms.
    Content on this website is for informational purposes only and may be changed at any
   time.
6. Intellectual Property
    All content on this website, including text, images, and logos, is our property or licensed
   for use.
    Unauthorized use, reproduction, or distribution of website content is prohibited.
7. Limitation of Liability
    We are not responsible for any indirect, incidental, or consequential damages resulting
   from the use of our website or services.
    We do not guarantee uninterrupted access to our website.
8. Privacy Policy
   Your use of our website is also governed by our Privacy Policy, available at
   https://www.svhnr.com.
9. Changes to Terms and Conditions
   We reserve the right to modify these terms at any time. Changes will be effective upon posting
   on this website.
10. Governing Law
    These terms shall be governed by and interpreted in accordance with the laws of Purulia.
11. Contact Information
    If you have any questions about these Terms and Conditions, please contact us at:
     Email: Contactus@svhnr.com
     Phone: 8509760779
     Address: Ajodhya Hill Top, Ajodhya, Purulia (WB) - 723152

Privacy Policy
Effective Date: 23-12-2023

1. Introduction
   Welcome to SAFFRON VALLEY HOTEL & RESORT, We are committed to protecting your
   privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your
   information when you visit our website https://www.svhnr.com.
2. Information We Collect
   We may collect the following types of information:
    Personal Information: Name, email address, phone number, mailing address, payment
   information, and any other details provided during booking or inquiries.
    Non-Personal Information: IP address, browser type, operating system, referral source,
   and website navigation behavior.
    Cookies and Tracking Technologies: We may use cookies, web beacons, and similar
   technologies to enhance user experience and analyze website traffic.
3. How We Use Your Information
   We use collected information for the following purposes:
    To process reservations and payments.
    To personalize user experience and improve our website.
    To communicate with you regarding bookings, promotions, and hotel-related updates.
    To comply with legal obligations and prevent fraudulent activities.
4. Sharing Your Information
   We do not sell or rent personal information. However, we may share information with:
    Service Providers: Payment processors, marketing agencies, and IT support providers.
    Legal Authorities: If required by law, to protect our rights or comply with legal
   proceedings.
5. Data Security
   We implement appropriate technical and organizational measures to protect your personal data
   from unauthorized access, alteration, disclosure, or destruction.
6. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy
   practices of these external sites.
7. Your Rights
   You have the right to:
    Access, update, or delete your personal data.
    Opt-out of marketing communications.
    Restrict or object to data processing where applicable.
8. Children’s Privacy
   Our website is not intended for children under 13. We do not knowingly collect personal data
   from minors.
9. Changes to This Policy
   We may update this Privacy Policy periodically. Changes will be posted on this page with an
   updated effective date.
10. Contact Us
    If you have any questions about this Privacy Policy, please contact us at:
     Email: contactus@svhnr.com
     Phone: 8509760779
     Address: Ajodhya Hill Top, Ajodhya, Purulia (WB) - 723152

Hotel Cancellation Policy
Effective Date: 23.12.2023

1. General Policy
   At Saffron Valley Hotel and Resort, we understand that travel plans can change. This
   cancellation policy outlines the terms and conditions for canceling a reservation made through
   our website https://www.svhnr.com.
2. Cancellation Timeframe and Fees
    Flexible Rate Bookings: Guests may cancel their reservation free of charge up to 180
   days before the scheduled check-in date.
    Non-Refundable Bookings: No refunds will be provided for cancellations,
   modifications, or no-shows.
    Group Bookings: Special cancellation terms may apply for group bookings of 5 or more
   rooms.
3. No-Show Policy
    If a guest does not arrive on the scheduled check-in date without prior notice, the full
   booking amount may be charged as a no-show fee.
4. Early Departure Policy
    Guests who leave before their scheduled departure date may be subject to an early
   departure fee, unless otherwise specified in the booking terms.
5. Modification of Reservations
    Reservation modifications are subject to availability and may incur additional charges.
    Changes made outside the free cancellation period may be treated as a cancellation and
   subject to fees.
6. Refund Processing
    Eligible refunds will be processed within 180 business days via the original payment
   method.
    Bank processing times may vary.
7. Force Majeure
    In cases of unforeseen circumstances such as natural disasters, government travel
   restrictions, or emergencies, we may offer alternative options or refunds at our discretion.
8. Contact Information
   For cancellation requests or further inquiries, please contact us at:
    Email: contactus@svhnr.com
    Phone: 8509760779
    Address: Ajodhya Hill Top, Ajodhya, Purulia (WB) - 723152